TERMS & CONDITIONS

These Terms & Conditions govern the ordering, payment, delivery, right of withdrawal, return of goods and other matters related to purchases made through the INFINITY ROZE online store.

By placing an order, the Buyer confirms that they have read and accepted these Terms & Conditions and the Privacy Policy.

1. SELLER AND CONTACT INFORMATION

Seller: SIA ROSEART
Registration No.: 42103106890
Registered address: Baltezera 7-24, Riga, Latvia
Online store: www.infinityroze.lv
Email: info@infinityroze.lv
Phone: +371 27570057

The online store operates under the INFINITY ROZE brand.

Orders may be collected in person in Riga by prior arrangement.

2. GENERAL PROVISIONS

2.1. These Terms & Conditions apply to purchases made through the INFINITY ROZE online store.

2.2. The Buyer may be an individual or a legal entity. For the purposes of these Terms & Conditions, a Consumer means an individual who purchases goods for purposes unrelated to their business or professional activity.

2.3. Relations with Consumers are governed by the Consumer Rights Protection Law of the Republic of Latvia, Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts”, and other applicable laws and regulations of the Republic of Latvia.

2.4. Registration on the Website is not required to place an order.

2.5. The Seller has the right to amend these Terms & Conditions. The version of the Terms & Conditions in force at the time the order is placed applies to that order.

3. PRODUCTS AND PLACING AN ORDER

3.1. The online store offers arrangements of stabilized roses in glass flasks, gift packaging, engraving and other products and additional options displayed on the Website.

3.2. Information about the characteristics, size, price, availability and additional options of a product is provided on the relevant product page.

3.3. A stabilized rose is a natural flower; therefore, individual roses may slightly differ in shape or colour shade from the photographs displayed on the Website.

3.4. All prices on the Website are stated in euros and include applicable taxes unless otherwise indicated.

3.5. Before confirming the order, the Buyer is shown the price of the selected products, additional options, delivery costs and the total order amount.

3.6. The Buyer is responsible for the accuracy of the information provided when placing the order, including the recipient's name, phone number, email address and delivery address.

3.7. After placing an order, the Buyer receives an order confirmation at the email address provided.

3.8. If the ordered product cannot be supplied, the Seller will inform the Buyer and offer an alternative solution or refund the amount paid for the unavailable product.

4. PAYMENT

4.1. The currency used in the online store is the euro.

4.2. The payment methods available for a particular order are displayed to the Buyer during checkout.

4.3. Online payments are provided by the payment service provider Maksekeskus AS / MakeCommerce.

4.4. If payment upon collection is available for the relevant order, the Buyer may also use this payment method.

4.5. If a paid order cannot be fulfilled, the Seller will inform the Buyer and refund the payment received without undue delay.

5. DELIVERY AND COLLECTION

5.1. Orders can be delivered within Latvia, Lithuania and Estonia using the delivery methods displayed on the Website.

5.2. Depending on the country and delivery address, the following options may be available:
- delivery to a Venipak parcel locker;
- courier delivery;
- collection in Riga by prior arrangement.
5.3. Current delivery costs are displayed to the Buyer during checkout before the order is confirmed.

5.4. Unless a different delivery period is indicated on the relevant product page, delivery within Latvia, Lithuania and Estonia is generally completed within up to 3 business days.

5.5. Products available by pre-order may have a different preparation or delivery time.

5.6. If the Seller is unable to meet the indicated delivery period for objective reasons, the Seller will inform the Buyer and agree on the further fulfilment of the order.

5.7. Delivery to other countries may be arranged in advance. Delivery options and costs are determined individually.

5.8. The risk of accidental loss of or damage to the goods passes to the Buyer when the Buyer or a third party designated by the Buyer, other than the carrier, receives the goods.

5.9. Upon receiving the shipment, the Buyer is advised to check the condition of the packaging and the product. If the product or glass flask has been damaged during delivery, the Buyer should take photographs of the damage and packaging and contact the Seller as soon as possible.

This provision does not limit the Consumer's rights under the applicable laws and regulations of the Republic of Latvia.

6. RIGHT OF WITHDRAWAL

6.1. The Consumer has the right to withdraw from a distance contract within 14 days without giving a reason, unless an exception provided by law applies.

For purchases of goods, the 14-day period begins on the day when the Consumer or a third party designated by the Consumer, other than the carrier, receives the goods.

6.2. To exercise the right of withdrawal, the Consumer must clearly inform the Seller of their decision to withdraw from the contract before the withdrawal period expires.

The notice may be submitted:
- using the online withdrawal function available on the Website;
- by sending a clear statement to the Seller's email address;
- by using the withdrawal form.
6.3. The Website provides an online withdrawal function “Withdraw from the contract”, which allows the Consumer to submit a withdrawal notice electronically.

The withdrawal function is easily accessible to the Consumer throughout the period during which the right of withdrawal may be exercised.

6.4. In the online withdrawal notice, the Consumer provides or confirms:
- first and last name;
- information allowing the order to be identified;
- electronic contact details to which confirmation of receipt of the withdrawal notice should be sent.
After the withdrawal is confirmed, the Seller sends the Consumer electronic confirmation of receipt without undue delay, stating the content, date and time of submission.

6.5. After notifying the Seller of the withdrawal, the Consumer must return or hand over the goods to the Seller without undue delay and no later than 14 days after informing the Seller of the decision to withdraw from the contract.

6.6. The Consumer bears the direct cost of returning the goods, unless the Seller has agreed to bear this cost or the goods are being returned due to the Seller's fault.

6.7. When the right of withdrawal is exercised, the Seller refunds all payments received from the Consumer, including the cost of the least expensive standard delivery method offered by the Seller, without undue delay and no later than 14 days from the date on which the Seller is informed of the Consumer's decision to withdraw from the contract.

If the Consumer has chosen a more expensive delivery method than the least expensive standard delivery method offered by the Seller, the additional delivery costs will not be refunded.

6.8. The refund will be made using the same payment method used by the Consumer for the original transaction, unless the parties have expressly agreed otherwise.

6.9. The Seller may withhold the refund until the returned goods have been received or until the Consumer provides evidence that the goods have been sent back, whichever occurs first.

6.10. The Consumer is liable only for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
Personalized products
6.11. The right of withdrawal does not apply to goods made according to the Consumer's specifications or clearly personalized.

This may apply, for example, to a product with engraving created according to the Buyer's individual instructions where the product is clearly personalized.

6.12. The exception to the right of withdrawal for personalized products does not limit the Consumer's statutory rights if the product is damaged or does not correspond to the order.

7. PROCESSING OF PERSONAL DATA

7.1. The Buyer's personal data is processed in accordance with applicable data protection laws and the Privacy Policy published on the Website.

7.2. Personal data necessary to fulfil an order is used by the Seller to process the order, arrange payment, organize delivery, communicate with the Buyer and provide customer service.

7.3. Personal data necessary to fulfil an order may be shared with payment service providers, delivery service providers and other service providers only to the extent necessary to provide the relevant service.

7.4. Providing contact details for the purpose of placing an order does not in itself constitute consent to receive advertising or marketing communications.

Marketing communications are sent only where an appropriate legal basis exists.

8. INTELLECTUAL PROPERTY

8.1. Texts, photographs, images, graphic materials, logos and other content displayed on the Website are protected under applicable intellectual property laws.

8.2. Website content may not be copied, republished, distributed or used for commercial purposes without the Seller's permission, except where permitted by applicable law.

9. ENQUIRIES AND DISPUTE RESOLUTION

9.1. In the event of any questions or claims, the Buyer is encouraged to contact the Seller first using the email address or phone number provided on the Website.

9.2. The Seller and the Buyer will first attempt to resolve any dispute through mutual communication.

9.3. If the Consumer and the Seller are unable to reach an agreement, the Consumer may use the consumer dispute resolution procedures available under the laws of the Republic of Latvia and contact the competent consumer protection authority.

9.4. These Terms & Conditions and the legal relationship arising from them are governed by the laws and regulations of the Republic of Latvia.

10. FINAL PROVISIONS

10.1. If any provision of these Terms & Conditions is found to be invalid, this does not affect the validity of the remaining provisions.

10.2. Matters not specifically addressed in these Terms & Conditions are governed by the applicable laws and regulations of the Republic of Latvia.

In the event of any discrepancies between translations, the Latvian version shall prevail.